Privacy Policy

Dalop Farms (“we,” “our,” or “us”) operates in compliance with the Nigeria Data Protection Act (NDPA) 2023 and is committed to safeguarding your personal information when you use our website or services.

1. Information We Collect

We may collect the following categories of personal data:
– Identity Data: Full name, email address, phone number, gender.
– Contact Data: Delivery address, billing address.
– Transaction Data: Records of products/services you purchase.
– Technical Data: IP address, browser type, device information.
– Usage Data: Browsing history on our website.

2. Legal Basis for Processing

We process your personal data under the following legal bases:
– Consent: For marketing and promotions.
– Contractual Necessity: To fulfill your product orders and service requests.
– Legal Obligation: Where required by Nigerian law.
– Legitimate Interest: To improve customer experience and product offerings.

3. How We Use Your Data

– To process orders and deliver goods/services.
– To send transactional or service-related communication.
– To improve our website and customer services.
– For marketing, with your consent.

4. Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with:
– Payment processors.
– Delivery partners.
– Legal and regulatory bodies if required by law.

5. Data Subject Rights

In accordance with the Nigeria Data Protection Act, you have the right to:
– Access your personal data.
– Request correction or deletion of data.
– Withdraw consent at any time.
– Object to data processing.
– File a complaint with the Nigeria Data Protection Commission (NDPC).

6. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy and to comply with legal, accounting, or reporting requirements.

7. Security Measures

We use industry-standard security measures to protect your data from unauthorized access or misuse.

Refund and Return Policy

Compliant with: FCCPC (Federal Competition and Consumer Protection Commission) Regulations

1. Perishable Goods

Due to health and safety regulations:
– No returns are accepted after delivery, except in cases of damage, spoilage, or wrong item.
– Complaints must be lodged within 24 hours of delivery.
– We may request a photo or evidence of the issue.

2. Non-Perishable Goods

– Returns are accepted within 5 days of delivery.
– Product must be unused, unopened, and in original condition.
– A valid receipt or proof of purchase is required.
– Return shipping costs are borne by the customer unless the product is faulty or wrongly delivered.

3. Refunds

– Once the item is inspected and approved, a refund will be processed within 5 business days.
– Refunds will be made through the original payment channel.
– If the issue was due to our fault, you may also receive a voucher or discount on your next purchase.

4. How to Request a Refund or Return

Send your request with supporting documents to:
– Email: info@dalopfarms.com
– Phone: +2347030927734, +14037024105
– WhatsApp: Available on request.

5. Dispute Resolution

We encourage you to contact us first at: +2347030927734, +14037024105, Email: info@dalopfarms.com to resolve any complaint. If unresolved, you may escalate the matter to any appropriate authority.

Site Policy